The online access tool should be used to request help with a non-urgent clinical matter or an admin query such as requesting a sick note.

It may take up to 48 working hours for your request to be reviewed.

Please note this service should not be used for any urgent or on the day health advice. Nor should it be used to request a home visit.

There are other tasks you can do online, like:

• order repeat prescriptions
• view your test results
• see parts of your health record
• see your vaccination record

For these, you can use your NHS account or SystmOnline You can access them using their websites or apps.

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

If you need help with the NHS app you should visit https://www.nhs.uk/nhs-app/nhs-app-help-and-support/

To set up SystmOnline for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to SystmOnline or use the app to register